Terms and Conditions

Buyer Protection

Note

If you bought from a Pro seller (and you’re not a Pro seller yourself), see Buyer Protection Pro instead.

Making sure you’re protected while shopping on Vinted is one of our top priorities. That’s why when you buy an item using the Buy now button, you’ll be covered by Buyer Protection if your order doesn’t arrive, or if the item is damaged in transit or significantly not as described.

Vinted’s Buyer Protection includes:

1. Protection of your purchases

You can shop with peace of mind, knowing that we can refund you if your item:

·        Doesn't arrive

·        Arrives damaged

·        Is significantly not as described

Just press “I have an issue” in your conversation screen with the seller within 2 days from being notified by Vinted that the item should have been delivered or that the order seems lost, and submit your claim. For more details, check out our Refund Policy.

Your order will be completed and the payment will be automatically released to the seller if you miss the 2-day time frame or if you ever hit the “Everything is OK” button.

2. Extra measures against fraud

To make sure that no stranger can buy on behalf of you on Vinted, we put an extra layer of safety to your purchases. We randomly check transactions by prompting purchase verifications.

3. Support from our team

We’re always at hand if you need to solve any questions related to your order. We’re here to ensure you have smooth and successful shopping on Vinted.

Good to know

The Buyer Protection fee is mandatory for every order made through Vinted, and is applied automatically at checkout.