SHIPPING POLICY – VINTIKE

International Shipping

Fantastic news! We ship orders internationally.

Delivery Time

International orders are typically delivered within 7–10 business days, depending on the destination.

Please note:

• Processing begins only after your order has been confirmed.
• Delivery times may be affected by public holidays, customs processing, strikes, weather conditions, or other unforeseen circumstances.
• If there are any delays or changes to your shipment, we will notify you via email.
• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

To ensure safe and reliable delivery, we partner with trusted international shipping carriers.

Shipping Charges

Shipping charges are calculated based on:

• Package volumetric weight
• Actual package weight
• Delivery destination

Shipping costs are automatically calculated during checkout after you enter your delivery address.

Please Note

• We do not offer Cash on Delivery (COD) for international orders.
• If you have any questions regarding shipping, please contact us at info@vintike.com.

RETURNS & REFUNDS POLICY – VINTIKE

1. Returns

At VINTIKE, customer satisfaction is our priority. If you experience any issue with your order, please contact our customer support team. We aim to respond to all enquiries within 48 hours.

As we specialize in vintage and second-hand clothing, each item is unique. Please carefully review product descriptions, measurements, and photographs before placing your order.

We do not accept returns or refunds for:

• Change of mind
• Personal preference
• Incorrect size selection (where measurements were provided)
• Minor signs of wear that are clearly described in the product listing

2. Return Eligibility

If there is an issue with your order, please follow these steps:

• Submit your return request within 14 days of receiving your order.
• Once approved, you will receive return instructions from our customer support team.
• Returned items must be in the same condition as received.
• Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

3. Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are processed within 14 days after approval.
• Original shipping charges and return shipping costs are non-refundable unless the return is due to our error or a defective item.

4. Faulty or Incorrect Items

If your order arrives:

• Damaged
• Faulty
• Incorrect
• Significantly different from its description

Please contact us within 48 hours of delivery and include clear photographs of the issue.

If your claim is approved, we will:

• Cover the return shipping costs
• Offer a replacement (where available) or
• Issue a full refund, including the original shipping charges

5. Order Cancellation

Orders may be cancelled within 24 hours of being placed.

Once this period has passed and order processing has begun, cancellations can no longer be guaranteed.

Please review your order carefully before completing your purchase.

6. Vintage Items Notice

All products sold by VINTIKE are authentic vintage or second-hand items.

Please note:

• Minor signs of wear, fading, or age are normal characteristics of vintage clothing.
• Any significant flaws will be clearly described in the product listing.
• Colours may vary slightly due to lighting conditions and screen settings.
• We recommend checking all provided measurements before purchasing.

7. Quality Assurance

Every order is carefully inspected before dispatch.

If you notice any issue with your order, please contact us within 14 days of delivery so our customer support team can assist you promptly.

Unfortunately, we may not be able to process claims submitted after this period.

Need Assistance?

If you have any questions regarding our Shipping, Returns, or Refund Policy, please contact our customer support team.

Email: info@vintike.com